Outsourced Accounts Receivable Services in
Australia

Each invoice we send is checked against the original order, contract, or service confirmation before it ever leaves your system. We ensure that correct pricing, GST treatment, payment terms, and client details are applied before issuing; otherwise, you'll experience a delay in invoicing and will have to wait. Invoices are sent out via your preferred medium; invoice receipts are recorded as appropriate.

We have a “live” AR ageing report across five buckets (current, 1-30 days, 31-60 days, 61-90 days, and 90+ days overdue),, and we act on it! There is a clear follow-up protocol for each bucket, with automated reminders sent to early-stage overdue accounts, targeted outreach to mid-stage overdue accounts, and an escalation recommendations at the 90-day stage. Collections do not happen randomly – they occur according to a process.

Each payment is posted to the corresponding invoice and then compared to your banking statements and accounting software. Partial payments are tracked and outstanding balances updated immediately. Unmatched deposits are highlighted and checked before month-end and not at quarter-end. Every reconciliation is reviewed against both bank feeds and merchant statements before being marked complete, so the figures in your books always reflect what's actually settled, not just what's been recorded as paid.

If your business provides early payment discounts as a cash flow strategy, we can handle all of this for you, calculating the appropriate discounts, ensuring that terms are applied correctly, and making sure that credits are posted correctly. We monitor customers adopting early payment terms and provide a report on whether the programme is successfully generating the desired cash flow.

Delayed payment is one of the most frequent invoice disputes, and most of the time it is due to problems that could have been identified before the invoice is sent. We're looking to capture those upstream with our process. If payment hold patterns occur following the issue, disagreements are sorted out and documented with the reasons, discussed with your team ,and fixed documentation is issued when necessary.

Payment history and outstanding balances are reviewed before extended credit terms are granted to a new customer. Existing customers are monitored for payment behaviour, with accounts flagged if they display declining payment patterns. As part of the monthly AR review, credit limit recommendations will be provided.

Every client gets a monthly AR reporting package designed to make decisions, not just compliance – a complete AR ageing summary, collections activity report, payment trend analysis and a 13-week cash flow forecast with live AR data. Reporting for multi-entity businesses is at the department or site level.

We work directly inside your existing accounting environment — no platform migration, no retraining, no disruption. Our staff are Xero Advisor Certified, MYOB Certified Consultant and QuickBooks ProAdvisor certified. We'll handle integration and reconciliation with Stripe, Square, and other payment gateways if you're using them alongside your accounting software.